青云体育

Clicking on the plus sign in the rightmost column will show additional details.

Offline donations are donations not made via credit card on your fundraising page and donations not submitted via this app. They usually are in the form of checks or cash that you submit.

How long does it take for a new donation to show up on the Donation List?

If it is an online donation or a donation processed via this app, it takes up to 30 minutes. If it`s an offline donation, it can take from 2 to 3 weeks to be received and processed before the funds are actually posted so that it displays on your donations list and is reflected in your fundraising total.

If I鈥檓 registered for multiple events, how do I see the donation information for each event?

Click 鈥淪witch Event鈥� (at the top next to your current event name) and choose the event from the list. Everything else on the site will change to match the event chosen.

You can export the contents of your donation list by clicking on 鈥淓xport鈥� button at the top right of your donation list.  You can export as an Excel file or as a Comma-Separate-Value (CSV) file.

It`s possible that some offline donations have not yet been received or processed. Check with your local chapter staff person for specific questions on this.

Check donations can be voided for numerous reasons: the image of the check was not clear, part of the image of the check was cut off or that particular check was already deposited via a mobile device.  To find out exactly why a donation was voided, please reach out to Customer Support at 1-888-557-7177 or supportservices@lls.org.

The mobile app processing has a number of checkpoints that checks pass through.  If a check is submitted more than once, it will be flagged by the system, which will automatically delete all but one. The donors will not be charged twice, nor will they know that you deposited the check more than once. The check will be submitted to the bank only once and the duplicate should come off of your fundraising page within a few days.

The mobile app processing has a number of checkpoints that checks pass through. If a check is submitted for the wrong amount, that will be flagged by the system for correction. The check will be submitted to the bank at the correct amount and should adjust on your fundraising page within a few days.

• The photo of the front and back of the check must be taken in landscape mode, not portrait.
• The photo of the front and back of the check must be taken in good light so the check is legible in the photo.
• The photo must be taken on a blank, dark surface like a table or blank piece of paper.  Anything behind the check may interfere with the upload.
• Ensure the photos of both front and back of the check are not blurry.
• The endorsement of the check must be in dark pen and able to be viewed in the photo. If it is too light it will not be legible and will not upload.
• There must be no writing line through the numbers on the bottom of the check.
• The check must be in US dollars.
• There must be no creases, bends or folds in the check.

Yes, clicking on any column heading will sort the list by that data.  Clicking the same column header again reverses the sort order. Please note that not all campaigns support promises.

Yes, click the gear icon above the list and choose the columns you do not want displayed. Please note that not all campaigns support promises.

鈥淢y Donations鈥� Total Raised includes:

• Donations made online on your personal fundraising page
• Offline donations applied to you as a participant
• Matching Gift promises for donations made to you (depending on campaign)
• Sponsorship promises (depending on campaign)
• Credits you received from dropping out of a prior event (depending on campaign)
• Funds that were transferred to you
• If you are a member of a team it may also include your allocation of donations and promises made to your team.  It depends on campaign and the allocation strategy for your team.

If you have further questions on the amount you see contact us for assistance.

That is the amount of money you are working toward raising.  Also shown is your progress toward reaching that goal.  This is your personal goal.  If you are a member of a team your team will also have a goal displayed on the 鈥淢y Team鈥� tab.  Please note that not all campaigns support personal goals.

Based on our experience with prior participants a default fundraising goal is established for each event and that goal is temporarily assigned to each participant until they set their own goal.  For Team In Training the default goal is equal to your commitment (or fundraising minimum) determined at registration.  Please note that not all campaigns support personal goals.

Yes, you can change your goal by clicking on 鈥淓dit Goal鈥�.  Enter the new goal amount and click Save.  Your goal amount cannot be lower than the amount that you have already raised.  Please note that not all campaigns support personal goals.

The terms 鈥淐ommitment鈥� and 鈥淔undraising Minimum鈥� apply only to Team In Training.  Your Goal and your Commitment can be the same or your Goal can be higher than your Commitment.  Your Commitment was determined when you registered.  Your Goal can not be lower than your Commitment, but it can be higher.  Please note that not all campaigns support personal goals.

That leaderboard shows your standing among all the participants at your event.  If it says 鈥�69 of 149鈥� that means that there are 149 participants registered for this event and that 68 of them have raised more money than you and 80 have raised less.  It includes all participants at the event whether they are part of a team or not.  This is not your standing within your team.  This is not your team鈥檚 standing compared to other teams at the event, which is displayed on My Team.  Clicking on 鈥淰iew Leaderboards鈥� will bring up your event鈥檚 landing page in a new browser tab where you can see all the leaderboards for the event.  Please note that not all campaigns support leaderboards.

Upon registering you are provided a fundraising page with default content provided by your campaign.  Your fundraising page will likely inspire more donations if you personalize it so that it tells your story. 

Click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淢anage Posts鈥�.  The default fundraising page will appear in your list of posts with the title 鈥淢y Fundraising Page鈥�.  (If you have not created any other posts, it will be the only item in the list.) 

Click 鈥淓dit鈥� under the 鈥淢anage鈥� column and a screen similar to the one below opens where you can edit the text, add/remove images, add links to websites and videos.  See the additional Help topics for info on adding images, videos and links.

You can click 鈥淪ave as Draft鈥� if you want to save your changes, but are not yet ready to show them to the public on your fundraising page.

Once you are ready to show your changes to the public on your fundraising page click 鈥淧ublish鈥�.

Click 鈥淧review鈥� to see what your fundraising page looks like to the public.

Click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淢anage Posts鈥�.  Your fundraising page will appear in your list of posts with the title 鈥淢y Fundraising Page鈥�.  

Click 鈥淓dit鈥� under the 鈥淢anage鈥� column and a screen similar to the one below opens.

Click on 鈥淥pen Image Explorer鈥�.  You can either choose from your Image Gallery an image that you previously uploaded or upload a new image.  Click 鈥淚nsert鈥� at the bottom to add the image to the page.

You can click 鈥淪ave as Draft鈥� if you want to save your changes, but are not yet ready to show them to the public on your fundraising page.

Once you are ready to show your changes to the public on your fundraising page click 鈥淧ublish鈥�.

Click 鈥淧review鈥� to see what your fundraising page looks like to the public.

You can add a link to a video.  Click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淢anage Posts鈥�.  Your fundraising page will appear in your list of posts with the title 鈥淢y Fundraising Page鈥�.  

Click 鈥淓dit鈥� under the 鈥淢anage鈥� column and a screen similar to the one below opens.

Click 鈥淰ideo Embedded鈥�.  Enter the URL for your video and click 鈥淥K鈥�.

You can click 鈥淪ave as Draft鈥� if you want to save your changes, but are not yet ready to show them to the public on your fundraising page.

Once you are ready to show your changes to the public on your fundraising page click 鈥淧ublish鈥�.

Click 鈥淧review鈥� to see what your fundraising page looks like to the public.

Click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淢anage Posts鈥�.  Your fundraising page will appear in your list of posts with the title 鈥淢y Fundraising Page鈥�.  

Click 鈥淓dit鈥� under the 鈥淢anage鈥� column and a screen similar to the one below opens.

Click 鈥淟ink鈥�.  Enter the URL for the web site to which you want to link and click 鈥淥K鈥�.

You can click 鈥淪ave as Draft鈥� if you want to save your changes, but are not yet ready to show them to the public on your fundraising page.

Once you are ready to show your changes to the public on your fundraising page click 鈥淧ublish鈥�.

Click 鈥淧review鈥� to see what your fundraising page looks like to the public.

There are 2 ways you can add posts to your page:

1) Click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淢anage Posts鈥�.  Click 鈥淐reate Post鈥�.

Enter a Page Title.   Optionally enter a Page URL.  Enter the text of your update.  You can add images, links to videos and links to other web sites.  See the additional Help topics for info on adding images, videos and links to your Fundraising page.  The same actions can be done on any post as can be done on 鈥淢y Fundraising Page鈥�.

You can click 鈥淪ave as Draft鈥� if you want to save your changes, but are not yet ready to show them to the public on your fundraising page.

Once you are ready to show your changes to the public on your fundraising page click 鈥淧ublish鈥�.

Click 鈥淧review鈥� to see what your fundraising page looks like to the public.

2)  On 鈥淗ome鈥� enter a title for your update in the text box on the right under 鈥淧ost to My Page鈥�.  A 2nd text box will appear for you to enter your update. Click 鈥淧ost鈥�.  Your update will appear on your fundraising page visible to the public.  It will also be added to your list of posts shown under 鈥淢anage Posts鈥�.  This method is streamlined compared to the 鈥淐reate Post鈥� method discussed above and is ideal for adding a quick update from your mobile device.

鈥淣ews Feed鈥� applies only to MWOY participants.  To include a News Feed on your fundraising page click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淧age Options鈥�.  About halfway down the page there鈥檚 a 鈥淣ews Feed鈥� switch.  Choose 鈥淪how鈥� and click 鈥淪ave Changes鈥� on the bottom right.   

To add an item to your News Feed click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淢anage News Feed鈥�.

You can add text, images and/or links the same way you can for Posts.  See the additional Help topics for info on adding images, videos and links to your Fundraising page.  Click 鈥淪ave鈥� when you are done.

To add additional material use 鈥淢anage New Feed鈥� and edit the existing item placing the new material above or below what鈥檚 already there.  There is one continuous News Feed item rather than discrete Posts.  Consider including date and time on your entries.  Click 鈥沦补惫别鈥�.

There is no 鈥淪ave as Draft鈥� for News Feed.  Once you click 鈥淪ave鈥� the entire News Feed on your public fundraising page is replaced with the contents of the item shown under 鈥淢anage News Feed鈥�.

Yes. Click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淧age Options鈥�.  Fill in the 鈥淧age URL鈥� field.  Click 鈥淪ave Changes鈥� at the bottom right.

There are 2 possible methods:

• When you are on your fundraiser page, copy the URL from the address bar at the top of your browser window.  Depending on your browser this may be as easy as right-clicking and choosing 鈥渃opy鈥� from the menu.
• Click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淧age Options鈥�.  Your URL is shown under the 鈥淧age URL鈥� field.  You can highlight the URL and use CTRL+C to copy and CTRL+V to paste.

Click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淧age Options鈥�.  About halfway down the page there鈥檚 a 鈥淐omments鈥� switch.  Click 鈥渙ff鈥�.  Your change will be automatically saved.

Click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淧age Options鈥�.  About halfway down the page there鈥檚 a 鈥淔undraising Goal鈥� switch.  For Team In Training events there are 3 choices for other events there are only 2 choices.  For Team In Training, choose 鈥淢inimum鈥� and click 鈥淪ave changes鈥� on the bottom right and your page will display your fundraising minimum and progress toward that amount instead of showing your goal and progress toward that goal.  Please note that for MWOY and SoY this will be set to 鈥淗ide鈥� and cannot be changed.

Click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淧age Options鈥�.   About halfway down the page there鈥檚 a 鈥淐ontributors鈥� switch.  Click 鈥淟ist鈥�.  Your change will be automatically saved.  Please note that for MWOY and SoY this will be set to 鈥淟ist鈥� and cannot be changed.  For MWOY and SoY the donor names are shown, but not the donation amounts.

Click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淧age Options鈥�.  Fill in the 鈥淧age Title鈥� field.  Click 鈥淪ave Changes鈥� on the bottom right.

Click 鈥淔undraiser Pages鈥�/鈥滿y Page鈥� on the left-side menu and then 鈥淧age Options鈥�.  In the 鈥淧articipation鈥� switch choosing either 鈥淚n Honor鈥� or 鈥淚n Memory鈥� opens a text box where you can enter the names.

Click 鈥淓mail Center鈥� and then 鈥淭emplates鈥� on the left-side menu.  Click on the 鈥淭hank You鈥� template.  Note that not all campaigns support all types of templates.

Use the 鈥淐opy Subject鈥� and 鈥淐opy Message鈥� buttons to copy text to your personal email app (e.g. Gmail, Outlook, etc.).  Customize the text as needed and send.

Click 鈥淓mail Center鈥� and then 鈥淭emplates鈥� on the left-side menu.  Click on the 鈥淭eam Invitation鈥� template.  Note that not all campaigns support all types of templates.

Use the 鈥淐opy Subject鈥� and 鈥淐opy Message鈥� buttons to copy text to your personal email app (e.g. Gmail, Outlook, etc.).  Customize the text as needed and send.

Click 鈥淓mail Center鈥� on the left-side menu to get to the email templates, one of which is 鈥淭eam Captain Message鈥�.  Note that not all campaigns support all types of templates.

Use the 鈥淐opy Subject鈥� and 鈥淐opy Message鈥� buttons to copy text to your personal email app (e.g. Gmail, Outlook, etc.).  Customize the text as needed and send.

To change the name shown in the Fundraiser app for your team click 鈥淢y Team鈥� on the left side menu.  Choose 鈥淓dit Team Name And Logo鈥�.

Edit the team name and click 鈥沦补惫别鈥�.

To change the name on the team鈥檚 fundraising page click 鈥淔undraising Pages鈥� and 鈥淭eam Page鈥�.  Choose 鈥淧age Options鈥�.  Edit 鈥淗ow Your Name Appears鈥� and click 鈥沦补惫别鈥�.

鈥淢y Team鈥� total includes:

• Donations made online on your team鈥檚 fundraising page
• Offline donations applied to your team
• Matching Gift promises for donations made to your team (depending on campaign)
• Sponsorship promises made to your team (depending on campaign)
• The sum of all donations made to the team members

If you have further questions on the amount you see contact us for assistance.

That is the amount of money your team is working toward raising.  Also shown is your team鈥檚 progress toward reaching that goal.  This is your team goal.  You will also have a personal goal displayed on the 鈥淢y Donations鈥� tab.  Please note that not all campaigns support team goals.

Based on our experience with prior participants and teams and the anticipated size of your team (if provided by the team captain at team creation) a default team goal is established for each event and that goal is temporarily assigned to your team until your team captain sets your team鈥檚 goal.  Please note that not all campaigns support team goals.

If you are a Team Captain you can change your goal by clicking on 鈥淓dit Goal鈥�.  Enter the new goal amount and click Save.  Your goal amount cannot be lower than the amount that you have already raised.  Please note that not all campaigns support team goals.

Click 鈥淔undraiser Pages鈥�/鈥漈eam Page鈥� on the left-side menu.  You鈥檒l have the same options to customize the team鈥檚 page as for your personal page when you chose 鈥淢y Page鈥� instead of 鈥淭eam Page鈥�.  See the additional Help topics for info on adding images, videos and links to your Fundraising page.  Please note that not all campaigns support team fundraising pages.

First, make sure you have established a goal for your team.  Click 鈥淢y Team鈥� on the left-side menu, which brings up a page with info on your team.  Toward the top of that page your team鈥檚 goal is displayed.  Click 鈥渆dit goal鈥� if needed to set or change your team鈥檚 goal.  Please note that not all campaigns support team goals and team fundraising pages.

Second, make sure to include the team鈥檚 goal on the team鈥檚 fundraising page.  Click 鈥淔undraiser Pages鈥�/鈥漈eam Page鈥� on the left-side menu.  About halfway down the page there鈥檚 a 鈥淔undraising Goal鈥� switch.  Click 鈥淪how鈥� to display the team鈥檚 goal on the page.

Sponsorship will appear on your Promises list.  They may appear first as promised and then later as received or they may appear as received from the start.  Whether promised or received, sponsorships count toward your fundraising total.  Please note that not all campaigns support promises.

A sponsorship promise will be created when an individual/institution selects to purchase a sponsorship opportunity online and anytime sponsorship funds are received and a promise was not created earlier.  Please note that not all campaigns support promises.

All sponsorships received are processed as new donations and can be viewed on the Donations tab of your Fundraising Tools and on your fundraising webpage. The new donation will update the sponsorship promise to show that it has been received.  Please note that not all campaigns support promises.